The bank advised me of an increase to my annual safe-deposit-box fee. They indicated that I could avoid the increase by opening an account with them. Is this a legal practice?

Banks may provide discounts on safe-deposit fees to account holders. If you have concerns about the fee, you may wish to determine how much other banks in your area charge for the same service.

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I rented a safe deposit box in 1982, but lost track of it. Now the bank cannot locate the records or contents. How can I find out what happened to my property?

If you did not pay the annual fee on the safe deposit box, it likely would have been considered dormant once there was no activity—such as payment of the fee—for three to five years. The length of time necessary to declare […]

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I am missing items from my safe deposit box. The bank has stated that it is not at fault. What can I do?

Your remedies generally depend on state law or the safe-deposit agreement. Typically, banks use control systems to ensure that only authorized persons have access to safe deposit boxes. The goal is to allow only the safe […]

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